Refund and Cancellation

Effective Date: April 1, 2021

At Lead Catalog, we strive to provide exceptional service and deliver high-quality results for our clients. This Refund and Cancellation Policy outlines the terms under which refunds or cancellations may be requested. By engaging with our services, you agree to this policy.

1. General Refund Policy

Refunds are available only under specific circumstances and depend on the service purchased. Refund requests must comply with the criteria outlined below.

Eligible Refunds:

• Lead Generation Guarantee:

• If Lead Catalog fails to deliver the promised quantity of leads (e.g., 50 leads in 60 days), the client is eligible for a full refund of the service fee paid.

• Additionally, we may compensate clients as outlined in individual agreements (e.g., a $1,000 additional guarantee).

• Service Non-Delivery:

• Refunds are available if a service was not delivered due to issues solely attributable to Lead Catalog, provided the client has fulfilled all their responsibilities.

Non-Refundable Services:

• Payments for ad spend are non-refundable, as these funds are used directly on third-party advertising platforms (e.g., Facebook).

• Services already rendered (e.g., ad campaign creation, setup fees, or consultations) are non-refundable.

• Refunds are not granted for poor performance resulting from external factors, such as:

• Client-provided incorrect or incomplete information.

• Delays or lack of client follow-up on leads.

• Platform outages (e.g., Facebook or Google disruptions).

2. Refund Process

• Request Submission:

• To initiate a refund, submit a written request to [Insert Email Address] with detailed information about the issue.

• Requests must be submitted within 14 days of the service completion date or within the specified guarantee period.

• Processing Timeline:

• Refund requests will be reviewed within 10 business days of receipt.

• If approved, refunds will be issued via the original payment method within 7–14 business days.

• Partial Refunds:

• In some cases, a partial refund may be granted if the service was only partially delivered.

3. Cancellation Policy

Clients may cancel their services or subscriptions, subject to the following terms:

Ad Campaign Management Services:

• Before Campaign Launch:

• Campaigns can be canceled before launch without penalty. The client will receive a refund for the service fee, excluding any ad spend already processed.

• After Campaign Launch:

• If the campaign has been launched, no refund will be provided for the service fee. Unused ad spend may be refunded, depending on the third-party platform’s policies.

One-Time Services:

• Services such as ad creation or website development cannot be canceled once work has commenced.

14-Day Free Trial:

• The Free Trial requires ad spend payments by the client, which are non-refundable. Cancellation during the trial period will not incur service fees.

4. Exceptional Cases

Refunds or cancellations may be granted in exceptional cases, such as:

• Technical errors caused by Lead Catalog resulting in service non-delivery.

• Errors in billing or duplicate charges.

5. Client Responsibilities

Clients are responsible for ensuring timely communication and accurate information during the campaign process. Refunds will not be granted if:

• The client fails to provide necessary materials or approvals on time.

• The client fails to follow up on leads as required for campaign success.

6. Termination and Refunds

• If Lead Catalog terminates a service due to policy violations, no refund will be provided.

• If a client terminates the agreement prematurely, refunds will depend on the completion status of the service.

7. Contact for Refund and Cancellation Requests

For all refund and cancellation inquiries, please contact us:

• Email: refunds@leadcatalog.net

• Phone: +91 9491819408

• Address: Rani Peta 3rd Street, Gudur, Andhra Pradesh, 524101, India

Please include your service details, payment confirmation, and a detailed explanation of the issue when submitting a request.

By using our services, you agree to abide by this Refund and Cancellation Policy. Lead Catalog reserves the right to modify this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

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